Customer Care
At North East State Solar, we’re dedicated to providing exceptional customer care, from your initial consultation to ongoing support for your solar system. We believe in lasting partnerships and are here to ensure you get the best out of your solar investment. Explore the resources and contact options below to connect with our Customer Care Team.
Our Commitment to You
- Responsive Support: Our team is available to answer your questions and provide support with system functionality, maintenance, and warranty information.
- Clear Communication: We keep you informed at every step, from installation updates to performance tips.
- Expert Assistance: Our experienced technicians are equipped to handle inquiries and troubleshoot system performance or maintenance issues.
Customer Care Services
1. Warranty Assistance
Our installations come with a lifetime workmanship warranty, and each component is covered by its manufacturer’s warranty. For questions or support with any warranty claims, reach out to our Customer Care Team for guidance and assistance.
2. System Performance Checks
To ensure your system operates at peak performance, our team offers guidance on monitoring and optimising energy output. We can also help arrange professional maintenance if needed.
3. Technical Support
If you encounter any technical issues, our specialists are available to assist with troubleshooting, diagnostics, and, when necessary, scheduling on-site support.
Contact Customer Care
Our Customer Care Team is ready to assist you. Please reach out using one of the methods below:
Available Monday to Friday, 8:00 AM – 5:00 PM AEST.
- Phone: 0434 766 390
- Email: support@nesolar.com.au
- Online Contact Form
Feedback and Improvements
Your feedback is invaluable in helping us improve our services. Whether it’s a suggestion, compliment, or complaint, please let us know so we can continue to elevate our customer care experience.