1. Acceptance of Terms
By accessing or using any of North East State Solar’s products, services, or website, you accept and agree to be bound by these Terms and Conditions. North East State Solar reserves the right to modify, change, or update these terms at any time without prior notice. Your continued use of our services following any modifications signifies your acceptance of the revised terms.
2. Products and Services
North East State Solar specialises in the installation and maintenance of solar energy systems. Product availability, specifications, pricing, and service terms may change from time to time. All orders are subject to acceptance and availability. North East State Solar reserves the right to refuse any order at our discretion.
Note on Pricing
Prices shown are after Small Scale Technology Certificates (STCs) have been assigned to North East State Solar or its agents. STCs provide savings that help make solar energy more affordable, and assignment of these certificates to us allows us to offer our services at reduced prices.
3. Warranties
Workmanship Warranty
North East State Solar provides a lifetime workmanship warranty on the installation of solar systems. This warranty covers issues directly related to our installation quality and ensures that your system is correctly installed for optimal performance.
Manufacturer-Provided Warranties
Each solar system component (such as panels, inverters, and batteries) comes with warranties provided by the respective manufacturers. These warranties vary in length and coverage. North East State Solar encourages you to review each manufacturer's warranty terms and conditions, as North East State Solar does not control these warranties but will assist you with any warranty-related support.
4. Disclaimer of Liability
North East State Solar strives to provide accurate, reliable, and up-to-date information on our website and through our services. However, we do not guarantee the completeness or accuracy of any information, and we are not liable for errors, omissions, or misinterpretations.
To the fullest extent permitted by law, North East State Solar disclaims all liability for any damages, including indirect or consequential damages, arising from or related to the use of our products, services, or website content.
5. Payment Terms
Payment for products and services is due as agreed upon in your contract with North East State Solar. Unless otherwise stated, all invoices are due in full within the specified payment period. Late payments may incur interest charges and additional fees as outlined in the customer agreement. Failure to meet payment obligations may result in termination of service and/or collection action.
6. Customer Responsibilities
Customers are responsible for:
- Ensuring that the site for installation is clear, accessible, and free from hazards on the scheduled installation date.
- Obtaining any required approvals or permits for the installation, unless otherwise agreed upon with North East State Solar.
- Complying with all relevant laws, regulations, and safety standards.
7. Intellectual Property
All content on the North East State Solar website, including but not limited to text, graphics, images, and logos, is the property of North East State Solar or its content providers and is protected by copyright, trademark, and other intellectual property laws. Any unauthorised use of this content is prohibited.
8. Use of Website
You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use of, this website by any third party. Unauthorised use of our website may result in termination of access and potential legal action.
9. Privacy Policy
Our Privacy Policy governs how we collect, use, and protect your personal information. By using our website and services, you agree to the collection and use of information as outlined in the Privacy Policy.
10. Changes to Terms and Conditions
North East State Solar reserves the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting to our website. Your continued use of our products, services, and website signifies your acceptance of any updated terms.
11. Governing Law
These Terms and Conditions are governed by the laws of Queensland, Australia. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts in Queensland, Australia.
12. Contact Us
If you have questions about these Terms and Conditions, please get in touch.